How to Shop in LoveJoy Fine Estate Jewelry

General Shopping

Shopping with LoveJoy Fine Estate Jewelry is as easy as stepping from jewelry case to jewelry case in a fine jewelry store. One difference from your neighborhood jewelry store is that we are an estate jewelry store, and consequently we normally have only one of each item offered. This means that when you shop with LoveJoy, you are receiving a truly unique and cherished item. A second, obvious difference is that our store is entirely located on the Internet. We are exclusively an on-line estate jewelry store.

A third difference is that our jewelry is of exquisite quality. We do not carry or sell costume jewelry or jewelry that is of poor quality.

When you decide to make a purchase, click on the purchase button. You are taken immediately to either PayPal or Tradenable Escrow to enter your shipping information and selecting a payment option. At this time, we must use the address associated with your credit card or bank account as the address to which we ship.

You may use your credit card on the PayPal or Tradenable Escrow Site. Our shopping cart will take you automatically to one of these two sites. Both sites have been thoroughly evaluated to ascertain their security systems. Both of these sites are highly reliable and will protect your information You may enter your credit card information directly using their very secure server.

You may pay by certified check or money order. If you are in the United States, paying by personal check may delay your order by 10-14 days. We can only accept certified checks and money orders denominated in US dollars and drawn on US banks.

If we do not receive your payment within ten days of your purchase, the item will be returned to active inventory. Make your certified check or money order payable to LoveJoy Jewelry for the amount listed with each item plus $7.00 for shipping and insurance. Send your check to LoveJoy Fine Estate Jewelry, PO Box 148 Rockbridge Baths, VA 24473.

We normally ship USPS Priority Mail or UPS insured. This may take 5-7 days for delivery. We can arrange for overnight or 2nd Day Delivery if it is absolutely necessary.

The vast majority of our customers are delighted with their jewelry purchases, however, should you decide to return your purchase for any reason, we will cheerfully issue you a full refund minus shipping charges, if all the following conditions are met:

~ You must notify us by email within 24 hours of receipt of item(s).

~ Your return must be postmarked no later than 3 days after notification of intent to return, using the same or similar shipping method, insuring for full purchase value.

~ The item(s) must be returned in the same original condition as received with no alterations or damage.

A full refund/credit will be issued within 7 days of receipt of the item.

Mail returns to:
LoveJoy
c/o E Susan Kellogg
175 Unity Drive
Rockbridge Baths, VA 23373
540-348-4284

We make every attempt to avoid errors in pricing and product information. If a mistake is made, we reserve the right to correct it, and we apologize for any inconvenience it may cause.

If you want to reach our customer service department, you may: